We serve your customers by combining the best of people, process, and technology. We believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it’s delivered by a robot.
We have more than 500 clients globally, many of which we’ve been working with for many, many years. As a global CX leader, we offer you the most secure and reliable solutions. Some of the biggest companies in the world, including the brands you interact with every day, trust our team members to represent them.
We’re differentiated by a particular kind of drive. We are relentless, resourceful, resilient, agile, energetic and focused. We are driven to go further to deliver the continuous improvement that our clients need, the simplicity that customers expect and the humanity that defines the right brand experience.
Our roots date back some 30 years, to 1992, giving us a deep reservoir of knowledge and experience to draw upon for our clients today. In 1998, we signed our first Global Internet client – a relationship that continues to thrive to this day.
Fast forward to January 2019, and the new entity of Majorel was created when Bertelsmann and Saham joined forces to create a leading customer experience organization. Majorel brought together Arvato CRM Solutions, Phone Group, ECCO Outsourcing, and Pioneers Outsourcing. This combination of shared values and complementary skills and resources has enabled us to deliver innovative CX across the world.
The scale, expertise and growth potential of the business were further endorsed by our public listing on the Euronext Amsterdam Stock Exchange, on September 24, 2021.
Global and local
Majorel is headquartered in Luxembourg, listed in Amsterdam, but at home in the world. From Asia to Europe, and from Africa to the Americas, Majorel operates from 160+ sites in 45 countries , serving our clients’ end-customers in 130+ countries. This equips us to bring consistent CX to global brands. In particular, we are one of the few international CX providers with operations at scale in China, and have one of the largest footprints in Africa, where we employ around 22,000 team members.
To provide seamless client support across the globe, our highly agile delivery model includes onshore and offshore locations, 25+ multilingual hubs and Majorel Anywhere, our hybrid digital workplace, that allows our teams to deliver great CX from literally anywhere.
Our business segments
Our business Segments are organized by three geographical groupings mainly based on language. These are:
This Segment currently includes Argentina, Armenia, Chile, Colombia, Costa Rica, Croatia, Ecuador, Estonia, France, Georgia, Germany, Ghana, Greece, Italy, Ivory Coast, Lithuania, Luxembourg, Morocco, the Netherlands, North Macedonia, Peru, Poland, Portugal, Romania, Senegal, Spain, Suriname, Togo, and Türkiye.
This Segment currently includes Canada, Egypt, India, Ireland, Kenya, Malaysia, Mexico, the Philippines, Qatar, Saudi Arabia, Thailand, the United Kingdom, and the United States.
This Segment currently includes China, Japan, and South Korea.
Driven to do the right thing
At Majorel, we have very high standards about the way we do business across the world – it’s all about doing the right thing and acting with integrity – which is captured in our Code of Conduct. Acting with integrity brings respect in our everyday dealings with each other and our business partners, and creates solid relationships based on mutual trust.
For more information on Majorel’s Code of Conduct or to report a concern, please click here.