We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.
We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
We serve customers across the world through our 60,000+ people based in 31 countries across 5 continents with 60+ languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
Majorel - driven to serve customers
We serve your customers by combining the best of people, technology and innovation. We truly believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it’s delivered by a robot. We have more than 400 clients globally, many of which we’ve been working with for over 12 years. As an industry leader, we offer you the most secure and compliant solutions. Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them.
Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer experience organisation. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. We all share the same values and we capitalise on our joint expertise, experience, and resources to give our clients the most efficient, effective and enjoyable CX experience.
Majorel - driven to make a difference
We’re differentiated by a particular kind of drive. We are relentless, resourceful, resilient, agile, energetic and focused. We are driven to go further to deliver the continuous improvement that our clients need, the simplicity that customers expect and the humanity that defines the right brand experience.
Majorel - driven to do the right thing
At Majorel, we have very high standards about the way we do business across the world – it’s all about doing the right thing and acting with integrity – which is captured in our Code of Conduct.
Acting with integrity brings respect in our everyday dealings with each other and our business partners, and creates solid relationships based on mutual trust.
For more information on our Code of Conduct or to report a concern, please click here.
Driven to embrace change
We embrace change but not necessarily the latest buzzwords.
Driven to deliver results
We deliver excellence: the best customer service, through the best processes, for the best value.
Driven to find a way
We believe in innovation and have a tireless focus on continuous improvement.
Majorel has won the Platinum Award for Best CX for its work with long-standing client Correos (Spain’s national postal service provider). The Platinum Contact Center Awards have established themselves as independent and prestigious awards that recognize excellence in customer service and customer experience in Spain.