We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our shareholders Bertelsmann and Saham, have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
GO FURTHER50000+
People
29
Countries
36
Languages
12+
Years - avg. client partnership
500+
Clients worldwide
We support your customers at anytime, through every device and in the manner they expect of your brand.
We deliver excellence: the best customer experience, through the best processes, for the best value with the best people. We deliver impact and results: which demands going the extra mile as a basic.
We believe in innovation and have a tireless focus on continuous improvement. We try to find a better way. We don’t believe in can’t.
We believe in service. sometimes we write about it too
Digital, flexible and global: Majorel, a Strong Customer Experience Partner for Neobanks
Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.
The financial industry is facing unprecedented challenges. Established business models of banks and savings banks are being called into question from several directions at once:
we believe in innovation. here’s the latest
what's new
The power of being human: Covid-19 update
The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right…
Majorel, a leading global customer experience (CX) and BPO provider, has dedicated its full technical and human resources support to the Moroccan Ministry of Health by setting-up and launching “Allo Yakada”, a COVID-19 national hotline that offers a 24/7 information and monitoring service for citizens.
We speak your language. and we’d love to hear from you
