We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
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People
28
Countries
36
Languages
10+
Years - avg. client partnership
500+
Clients worldwide
We support your customers at anytime, through every device and in the manner they expect of your brand.
We deliver excellence: the best customer experience, through the best processes, for the best value with the best people. We deliver impact and results: which demands going the extra mile as a basic.
We believe in innovation and have a tireless focus on continuous improvement. We try to find a better way. We don’t believe in can’t.
We believe in service. sometimes we write about it too
Big Data and the Creepy Factor
The individualization of society is continuing without pause. At the same time, the rapid pace of technological development is revolutionizing the relationship between customers and companies. These days, advertising can increasingly be tailored to individual customers. This brings with it many opportunities for marketing departments, but it also entails risks.
The Future is Flexibility: New Organizational Structures for Companies
The majority of German companies are traditionally organized and focus on hierarchical structures, just like in the past. These clearly determine who is responsible for which tasks and which powers they have. However, they also often hinder the flexibility and speed required for future survival. What changes must companies make today to be successful tomorrow?
we believe in innovation. here’s the latest
what's new
Majorel Wins Award for Best IVR and Self-Service
Majorel wins Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform developed for telecommunications company LOWI. On 27th June 2019 we won the Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform we’ve developed for our client LOWI,…
Contact occasions in customer communication have only been insufficiently used by insurers so far
New study published by Majorel and Versicherungsforen Leipzig: Customer Management in the Insurance Business 2019. Two thirds of executives in insurance companies attach high to very high importance to customer experience management. Although there are several contact occasions, insurers have only been making insufficient use of them so far. Around…
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