Driven to Go further

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Recognizing a very particular kind of drive in each other, our shareholders Bertelsmann and Saham, have entered into a long-term partnership to create a new global leader in customer engagement.

We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

GO FURTHER

58000+

People

30

Countries

60+

Languages

12+

Years - avg. client partnership

400+

Clients worldwide

Driven to Deliver results

We support your customers at anytime, through every device and in the manner they expect of your brand.

We deliver excellence: the best customer experience, through the best processes, for the best value with the best people. We deliver impact and results: which demands going the extra mile as a basic.

We believe in innovation and have a tireless focus on continuous improvement. We try to find a better way. We don’t believe in can’t.

we believe in innovation. here’s the latest

what's new

14 January 2021

Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership

Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.

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