We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our shareholders Bertelsmann and Saham, have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
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People
28
Countries
36
Languages
10+
Years - avg. client partnership
500+
Clients worldwide
We support your customers at anytime, through every device and in the manner they expect of your brand.
We deliver excellence: the best customer experience, through the best processes, for the best value with the best people. We deliver impact and results: which demands going the extra mile as a basic.
We believe in innovation and have a tireless focus on continuous improvement. We try to find a better way. We don’t believe in can’t.
We believe in service. sometimes we write about it too
The financial industry is facing unprecedented challenges. Established business models of banks and savings banks are being called into question from several directions at once:
Customer management in the insurance business 2019: It all comes down to personal contact
Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?
we believe in innovation. here’s the latest
what's new
Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution
The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.
Shyan Mukerjee Appointed as Majorel’s New Chief Digital and Transformation Officer
Luxembourg, 1 August 2019 Majorel, a leading customer experience and BPO provider for some of the world’s most respected brands, today announced the appointment of Shyan Mukerjee as the company’s new Chief Digital and Transformation Officer. New Position Will Support Clients in Accelerating Digital Transformation at a Global Scale…
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