We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our shareholders Bertelsmann and Saham, have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
GO FURTHER52000+
People
29
Countries
60+
Languages
12+
Years - avg. client partnership
500+
Clients worldwide
We support your customers at anytime, through every device and in the manner they expect of your brand.
We deliver excellence: the best customer experience, through the best processes, for the best value with the best people. We deliver impact and results: which demands going the extra mile as a basic.
We believe in innovation and have a tireless focus on continuous improvement. We try to find a better way. We don’t believe in can’t.
We believe in service. sometimes we write about it too
Making a dent in customer claims using the power of human contact
For customers, both analog and digital channels are equally important when they are looking for insurance support.
Four steps to the customer service work-at-home
The current corona pandemic poses a challenge for many companies to enable their employees to use their home office to ensure their health and maintain business operations. Especially in customer service it is essential to continue to be there for customers to ensure their satisfaction. But how do companies best do this? And what is to be considered? Since the outbreak of the pandemic, Majorel has enabled tens of thousands of its customer service representatives to work from home.
we believe in innovation. here’s the latest
what's new
Majorel Romania celebrates ten years of customer excellence
Since opening our first center in Brasov ten years ago, our team in Romania has grown to more than 1,300 people, with additional locations in Sibiu, Cluj-Napoca and Bucharest.
Majorel Unveils New Customer Service Site in Greenville, South Carolina
Majorel announces its U.S. expansion into Greenville, one of the largest cities located in the northwest corner of South Carolina. The new customer service site has begun to actively recruit representatives with a technical aptitude to serve a global high-tech client by offering exceptional support to troubleshoot consumer devices.
We speak your language. and we’d love to hear from you
