Majorel named as a Global Leader in Content Services, Trust & Safety, for the second consecutive year

Next-gen global
CX leader

We design, build and deliver end-to-end CX for many of the world’s most respected digital-native and vertical leading brands.

Our comprehensive east-to-west global footprint in 45 countries across five continents, with 82,000+ team members and 60 languages, means we can deliver flexible solutions that leverage our unique expertise in cultural nuance – essential for true excellence in CX.

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Driven to Go further

We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety.

82000+

team members

countries

60+

languages

12+

YEARS - AVG. CLIENT PARTNERSHIP

500+

clients worldwide

Driven to Make a difference

The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Driven to find a way. Helping you to go the extra mile

Customer Interaction Services Business Process Services Tech & Expert Services

Getting my outsourcing strategy right and scaling my customer service internationally

Find a way

If you are driven,
we are looking for you

Majorel people are differentiated by a particular kind of drive. We are relentless, resourceful, resilient, and agile, and defined by our shared values, as #OneTeam.

Join us

Careers at Majorel

We’re driven to make the complex simple

4 questions, 1 minute to get a solution for your challenge

Start

question 1

What role does customer service play in your business?

It's a key differentiator - providing a great customer experience gives us a competetive avantage

It's a major revenue river - we make most of our business through cross - and upselling

It's more of a necessity - we handle mainly transactional enquiries

Our customer service team mainly deals with the content on our platform - making sure it’s safe and compliant

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question 2

Which regions and languages does your customer service cover?

We mainly cover our domestic market in the local language(s)

We cover multiple regions and languages

We’re regional at the moment and are looking to expand further internationally

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question 3

What’s the nature and volume of your customer service enquiries?

We have a small number of highly specialist enquiries

We handle large volumes of mainly transactional enquiries

Our volumes really fluctuate due to our business’ seasonality

It’s small at the moment but we’re expecting a growth in volumes

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question 4

How do you currently use technology and different contact channels?

It’s still fairly traditional - mainly phone and email

We offer multiple channels, but not much automation yet

We’re fairly advanced in the use of technology - including analytics, omni-channel, automation, bots, and/or artificial intelligence (AI)

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WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO.

Partnering with a BPO Can Make the Difference in Tough Times

Customer Service Mistakes That Kill Customer Trust

We believe in innovation. Here’s the latest

What's New

2 December 2022

CX Technology Services provider, IST Networks, becomes part of Majorel

Majorel Group Luxembourg S.A., announces that it has closed the acquisition of IST Networks (''IST'') , a leading full-service CX Technology Services provider. Majorel’s agreement to acquire IST was previously announced on March 17, 2022.

20 September 2022

Majorel and Sitel Group® discontinue discussions on potential merger

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